Privacy Statement

Qualified Privacy Statement

Overview
 
This document is in effect since the beginning of October 2019.
 
This Privacy Notice details what information we collect about you, how we use it and what are your rights and choices. In this document “Qualified” refers to Qualified VOF which is a Dutch company (Dutch Chamber of Commerce [KvK] no. 74405861). By “Service” we mean the Qualified service as detailed by our Terms and Conditions.
 
User Data
 
We collect information from our Service users and visitors to our website. The information is collected in order to provide the Service. More information is available below in this section How are we using the data.
 
User-provided information.
From users who sign-in to our Service we collect the following information:
  • Email address
  • Name
  • Phone number
  • Country
  • Job title
  • Billing and payment information
  • Messages with our support and sales
  • User information from integrated tools
Automatically collected information.
If you are visiting our websites or accessing our applications, we collect the following information provided by your browser or mobile device:
  • Pages accessed
  • Time of visit
  • Time of last visit
  • Name of the owner of the IP address
  • Reverse domain of the IP address
  • Referring site, application, or service, including the relevant search queries that led you to Qualified’s website
  • Browser information
  • Operating system and device information
  • IP address (from users signing in to the service, for security purposes)
 
Cookies and tracking.
We use cookies on our websites and applications. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider's systems to recognize your browser, capture and remember certain information. We use cookies to compile aggregate data about site and application traffic and interaction so that we can offer better experience and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Cookies are also used to store current session/login information for the Service.
 
How are we using the data.
We use User Data:
  • To provide the Service: We use User Data in delivery, maintenance and enhancement of the Service, to provide support and to prevent or address technical or security issues.
  • To communicate with you: We may send you service-related messages and notifications. These include notifications that are part of the service. You can fully control what and when to receive these types of notifications. We also send administrative messages regarding your Qualified subscriptions, technical status updates and other related notifications. We may also send you messages or call you regarding new product features and helpful tips on using the product and to offer training and support. You can opt-out from such messages and calls at any time.
  • For payments and billing: We collect payment and billing data from Qualified customers for fulfillment of payments for the Service.
  • For improvement of the Service and analytics: To help improve the Service, our website and to develop new features and functionality we collect and analyse usage information. Processing User Data for analytics purposes is done in aggregated or anonymized form.
Legal basis.
We process User Data only where:
  • Processing User Data is necessary for providing the Service.
  • Processing is necessary to comply with a legal obligation.
  • Processing is in legitimate interests of Qualified, but not in conflict of our users' rights.
Your rights.
If you no longer wish to receive our newsletter or other promotional messages, you can opt-out of receiving them by following the instructions included on such messages.
You can request a copy, correction or deletion of your personal data by emailing info@qualified.technology. We will respond to your request within 30 days.
You can object to our processing of your personal data at any time. For any requests or concerns, please contact our Data Protection Officer at info@qualified.technology. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.
 
Security
 
At Qualified, we take security seriously, and implement a variety of security measures to maintain the safety of your data.
 
Location
 
We store our data in our own data centre in the Netherlands. As the data is transferred to outside the EU, we need to make sure that the data recipients are bound by data privacy responsibilities as stringent as those in force in the EU.
 
Sharing and Disclosure
 
We do not share or disclose information to third parties except in the following situations:
 
User instructions or consent.
Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.
 
Third-party service providers
We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools. We ensure that these third parties process your data with utmost care and in accordance with the privacy legislation. An up-to-date list of our processors is available on request from info@qualified.technology.
 
Change of ownership.
We may disclose User Data to allow a change of ownership of Qualified (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy Notice.
 
Legal obligations.
We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
 
Enforcement of our rights, prevention of fraud, and for safety.
We also may disclose personal information in order to:
  • protect Qualified from fraud, abuse or other criminal activity
  • protect Qualified rights and property against third-party allegations and claims
  • enforce our contracts and policies
  • protect rights and safety of others
Data Retention
 
We keep your data as long as you remain as a Qualified User. You can request your user account to be removed by contacting our support at info@qualified.technology. After removal, your data is kept for 7 days in our system backups. For legal reasons we have to retain certain information for a longer period. This includes such information as billing and payments data.
 
Compliance
 
EU General Data Protection Regulation (GDPR).
As an EU based company with customers in the EU, we are committed to EU General Data Protection Regulation.
 
Information Regarding Children and Youth
We do not collect any information from anyone under 16 years of age. Our website, products and services are all directed to people who are at least 16 years old or older.
 
Changes to this Privacy Notice
 
We will notify Qualified users of any non-trivial changes to this Privacy Notice via email.
 
Contacting us
 
Please feel free to contact us if you have questions regarding our privacy, this notice or practises. You can email us at info@qualified.technology.
 
Our mailing address is:
Qualified VOF
Victor Hugolaan 8
5629 PD Eindhoven
The Netherlands